NLP Configuration
Using NLP to configure your call center and evaluating past encounter information, Heuristical can build the most sophisticated questions and answers without you lifting a finger.
Command Central
Heuristical is Human-assisted technology. Let's face it, we are not going to be able to answer everything, so we have a patent-pending mathematical formula for taking your question and determining if we need some help. Human assistance even helps the engine learn so the next time, it will answer without help.
Scalability
The same kind of enterprise technology found in sophisticated speech recognition services is built in. Billions of transactions can be handled all at the same time.
Since 1993
Why Heuristical
You have a call center and it is growing fast.
How do you add more resources and manage them effectively? The truth is, it is costly and you are going to have call loss along the way.
Heuristical can help by allowing you to scale more efficiently and take advantage of the resources you already have. Our engine can handle a majority of your questions via text messaging instantly.
If a human is needed to intervene, because the conversation is via text, the call specialist can handle more than one at a time with ease.
That's what you want, scalability and accuracy with continuity in response to your customers.
Next Steps...
We would love to demo a sample call center texting system with your data.